Product / Review replies
Reply with less effort.
Reviews sit unanswered for months because writing them is a job nobody schedules. RankSteer writes the draft, you decide what happens to it.
$19.99 per month per location on its own, or included in Autopilot SEO.
Three buttons, and the decision is yours.
Every new review arrives in one feed with a draft already written from what the reviewer actually said. Publish it, edit it, or discard it.
- Publish to Google. One click, straight to the listing.
- Edit. Change a word or rewrite the whole thing.
- Discard. Some reviews deserve a phone call instead.
The backlog is usually the real problem.
Most businesses do not have a reply problem, they have a seventy three day problem. The feed shows how long each review has been waiting, oldest first, so the queue actually gets cleared.
- Days waiting on every unanswered review.
- One feed instead of a notification you swiped away.
- A monthly report of what came in and what was answered.
Rules we do not bend
An unhappy customer never gets an automatic answer.
A one star review is a conversation, not a task to clear. Low ratings are skipped by default and left for you, however automatic the rest of your settings are.
How replies are written
- The reply answers what the reviewer actually mentioned
- Your business name is spelled the way you spell it, not the way the reviewer did
- The signer varies, so five replies do not read as one template
- No invented promises, discounts or claims
- Your tone setting, on every reply
Questions owners actually ask.
Will customers know it was drafted for me?
Only if it reads like a template. That is why the replies answer the specific thing the reviewer said, and why you can edit any of them.
Can I turn automatic publishing off?
Yes, and it starts off. Nothing publishes until you say it can.
Does it work on my existing reviews?
Yes. The backlog is loaded on day one, oldest first.
What does the $19.99 plan not include?
The website and listing work, the local rank tracking and the posting. Those are Autopilot SEO.
