Privacy notice
Written to be read. If anything here is unclear, ask and we will answer in the same plain language.
Last updated 14 October 2026. RankSteer is a product of Cyticx, LLC ("we", "us").
What this covers
This notice covers ranksteer.com and the RankSteer customer application at app.ranksteer.com. It does not cover the separate websites of our customers, or third-party platforms such as Google, which have their own notices.
What we collect
- What you type into a form. Your website address when you ask for a visibility report, and your name, email, phone, website, location count and message when you use the contact form.
- Customer account data. If you buy a plan: your business details, the platform accounts you connect, and the work the product performs for you.
- Technical data. Your IP address, browser type and the pages requested, in ordinary server logs.
- Nothing hidden. We do not buy contact lists, and we do not use advertising trackers on this website. See the cookie notice.
Why we use it
- To produce the visibility report you asked for, and to send it to you.
- To answer your message.
- To deliver the plan you bought, including publishing what you have approved.
- To keep the service secure and working, and to meet our legal and accounting obligations.
Where the law requires a legal basis: performing a contract with you, our legitimate interest in answering enquiries and securing the service, your consent where you gave it, and compliance with legal obligations.
What we do not do
- We do not sell personal data.
- We do not add you to a marketing list because you asked for a free report.
- We do not publish anything in your business name that you have not enabled.
Who else sees it
Only the service providers we need to run the product, and only for that purpose. Those include our hosting and email providers, the platforms you connect to your account (for example your Google Business Profile), and the AI providers whose assistants we query on your behalf. When we query an assistant we send the question and your public business details, not your account data.
Google user data
When you connect a Google account to RankSteer, you choose which access to grant. With Google Analytics we request read-only access, and we use it only to show your website's visitor numbers and reports inside your RankSteer account. With Google Business Profile we read your listing and its reviews and, when you ask us to, post review replies and updates for you. With Google Search Console we read how your site appears in Google Search.
We do not sell Google user data, use it for advertising, or use it to train general AI models. We do not let people read it except with your permission, for security, or where the law requires. You can disconnect any Google account at any time from Google & Website Access in your account, or from your Google Account's security settings, and we stop using that access.
RankSteer's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
How long we keep it
- Contact form messages: up to 24 months, then deleted.
- Visibility reports and account data: for as long as you are a customer, and up to 12 months after you stop, so you can come back to your history.
- Server logs: up to 90 days.
- Records we must keep for tax or accounting: as long as the law requires.
Your choices
You can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, or object to a particular use. Write to the address below and we will act on it within 30 days. If you are in the EEA or the UK you have these rights under the GDPR; if you are in California you have comparable rights under the CCPA, including the right not to be discriminated against for using them.
Children
RankSteer is a business product and is not directed at children. We do not knowingly collect data from anyone under 16.
Security
Traffic to this website and the application is encrypted in transit. Access to customer data is limited to the people who need it to do the work. No system is perfect, and if something happens that affects you we will tell you rather than wait to be asked.
Changes
If this notice changes materially we will update the date at the top and, for customers, say so in the product.
Contact
Cyticx, LLC, for RankSteer. Call (888) 875-3331 or use the contact form and put "privacy" in the message.
